At RazorHost.org, we are dedicated to providing high-quality hosting services that meet your needs. If you are not completely satisfied with our services, we offer a transparent refund policy to ensure your satisfaction. Please read the following policy carefully to understand the conditions under which refunds are granted.
2. Refund Eligibility
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for new hosting accounts. If you are not satisfied with our service within the first 30 days, you can request a full refund.
Exclusions: The 30-day money-back guarantee does not apply to domain name registrations, SSL certificates, setup fees, or any additional services purchased.
3. Non-Refundable Services
The following services are non-refundable:
Domain name registrations, renewals, and transfers
SSL certificates
Website migration services
Custom development services
Additional service add-ons not included in the hosting plan
4. Refund Request Process
To request a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email or live chat within 30 days of your initial purchase.
Provide Necessary Details: Include your account information, the service you wish to cancel, and the reason for the refund request.
Review and Approval: Our team will review your request and process the refund if it meets our refund policy criteria.
5. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
6. Cancellation Policy
You may cancel your hosting services at any time. To cancel, please contact our customer support team and provide your account details and the reason for cancellation. Cancellation requests must be submitted before the next billing cycle to avoid being charged for the subsequent period.
7. Service Suspension and Termination
RazorHost.org reserves the right to suspend or terminate services if the terms of service are violated. In such cases, refunds may not be granted.
8. Changes to This Policy
RazorHost.org reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
9. Contact Information
If you have any questions or concerns about our refund policy, please contact us:
We are committed to providing excellent customer service and will do our best to resolve any issues you may have with our hosting services. Thank you for choosing RazorHost.org!
